TERMS & CONDITIONS

Confirming Your Reservation
By paying the rental deposit, the Party Leader confirms that all persons occupying the accommodation have understood and accepted these Terms and Conditions of this Rental Agreement. The Party Leader will be responsible for the full cost of the accommodation and other services contracted.

Deposit
All dollar amounts are US dollars and should be paid in US dollars. For bookings of 4 or more nights a deposit of 50% of the total rental fee is payable to confirm the reservation. The deposit is due within 7 days of the invoice date to confirm and guarantee your reservation. Payment for bookings of 1 – 3 nights must be paid in full to secure your reservation. Failure to make this payment subjects your reservation to cancelation.

Final Payment
Final and total payment on this invoice must be received not later than 30 days prior to commencement of the rental period. For holiday periods (Thanksgiving, Christmas, New Year and Easter) we require final payment 90 days prior to commencement of the rental period.

Method of Payment
All payments must be made using our secure payment link, Fygaro. We accept Visa, MasterCard, and American Express credit or debit cards, as well as US bank transfers.

Payment with Credit Card or Debit Card
It is a condition of this agreement that when paying with a credit or debit card card that all cardholders complete and sign a Credit Card Authorization form authorizing our card processor to debit your credit or debit card for your deposit and other payments. If this requirement is not fulfilled Palm Cay has the right to cancel this reservation at any time.

Palm Cay requires the following documentation to be filed with your reservation. In the case of multiple cards being used to pay We require a completed authorization form and photo id from each cardholder.
1. Photo ID – such as driver’s license or passport. The name on the document must match the cardholder’s name.
2. Credit Card Authorization Form.
3. A signed copy of the Villa Rental Terms and Conditions.
4. A photo or scan of the front of your credit card used for payment. Name must match the cardholder name.

The cardholder’s billing statement will show our charges under the biller name “Palm Cay Development”.

Cancellation Policy
Booking deposits are non-refundable.

There are no refunds granted for: no shows, late arrivals or pre-mature departures, reduction in number of persons in your group.

Subletting to another party is not permitted. Please send your payments in on time to avoid cancelation of your reservation.

Changes and Refunds
Palm Cay will make every effort to assist you if you need to amend your booking. All amendments must be made in writing and in the name of the signatory on the Booking Form. There will be no refunds granted for late arrivals or premature departures.

Maximum Occupancy
Only the persons named in the Rental Agreement are entitled to stay at the property. We ask that clients respect the stated maximum occupancy.

Exceptions are made only for infants less than 2 years old if sleeping in a baby crib and not occupying one of the property’s beds. They are not included in the property’s total headcount. If the property is booked with a reduced number of bedrooms at a reduced price, the bedrooms which are not included in the booking will remain locked.

We rent to family groups and responsible adults only.

No house parties or functions such as weddings are allowed.

Meals and Food
You must pre-arrange with your Palm Cay on-site manager in regards to a chef/meals etc.

Complaints and Maintenance
Palm Cay will make every effort to keep the property and their inventories in good working order. If there is a maintenance problem, the Palm Cay will strive to repair the problem as soon as possible after being notified.

The descriptions stated on the website are accurate and in good faith.

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, air-conditioning, television or cable service, appliances etc. however, the Palm Cay or the Palm Cay representative will make every effort to solve problems of this nature immediately if notified. It is the guest’s obligation to report any problems or damage to their property immediately to Palm Cay.

Resort Maintenance and Construction
Palm Cay Development upholds the right to carry out maintenance and construction throughout the calendar year in order to maintain and progress the resort and community. Guests acknowledge that as a result during rare occasions certain areas of the development and resort may be subject to construction noise as a result of scheduled or necessary maintenance. In addition guests acknowledge that within Palm Cay during business hours there may at times be construction taking place on residential developments around the property and understand that as a result from time to time they may experience some level of noise during their stay.

Guests General Responsibilities
It is the responsibility of the guests to take good care of the property, its contents, including, but not limited, to soft furnishings, furniture, linens, towels, gardens, plants, crockery, cutleries. etc.

Guests may be liable to charges if any damages happen during their stay. Palm Cay reserves the right to hold your card on file for 4 weeks after your stay whilst the unit is assessed for any damages.

Damage charges may be made up to 1 month after your stay.
The Villa will be checked thoroughly prior to their arrival and upon departure, recorded and at the end of the month the incidentals will be charged as necessary.

Only those persons named in the Agreement or Pre Arrival Form are entitled to stay at the property.

The guests must not create unreasonable disturbance to neighbors, particularly during the hours between midnight and 7am. In the event of unreasonable behavior by you or members of your party, you may be asked, at the discretion of the Palm Cay, to vacate the property without refund of monies paid.

You are prohibited from organizing and holding any major events at your property beyond normal entertaining.

It is the responsibility of the property guests not to leave any items of value lying around at the property.

Passport Visa and Health Requirement
It is the traveler’s responsibility to ensure that they are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. The traveler is responsible for all costs incurred in obtaining such documentation.

Acceptance of Terms and Conditions
By our sending payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed above. Each guest on the booking form accepts the terms and conditions contained herein. If you have any problems or questions with any of the preceding, please be sure to email or phone us BEFORE you send us your rental deposit monies.

Noise Limitations
This is an exclusive community and you must be mindful of your neighbors. So please keep the noise level down so we can live in harmony! If the noise is excessive, security will be called as a first warning. Second warnings will be attended the Royal Bahamas Police Force. Noise violations may lead to eviction without any refunds whatsoever. If you are not able to abide with this requirement, please do not book these villa units.

Towels
Palm Cay appreciates that you do not hang your towels, swimwear or any clothing on the balcony railings that are at the front or back of the unit. Thank you. Security may come around to let you know that these must be removed if they do spot this.

Resort Fees
These details are subject to change at any time without notice.

A mandatory resort fee of $15.00 per person, per day applies. Children under 5 years old are free.

You and your group will receive special access bands, allowing entry to the gym, the beach in front of the Beach Club, members-only pools, and bar areas.

Additional fees apply for renting sea kayaks, paddleboards, and bicycles.

Access to the restaurant, children’s playground, and tennis courts is available without paying the Palm Cay resort fee.

Check in/out
Check in time is 3:00pm and check out time is 11:00am.

We often guests arriving the same day and they will be at the house, so we need to have the villa cleaned and prepared for them. Your cooperation is greatly appreciated! If we don’t have a check in on the day you are checking out, and you do want to stay beyond the normal check out time – we charge an additional HALF a DAY rental. Please let us know your circumstance so we may assist best.

Outside Guests
Your invoice states the number of persons that are
allowed into your villa unit. Going over this number of persons is a serious breach of your contract. Please contact us if you have any other guests that need permissions, or if you need to rent an additional villa to accommodate extra guests. We will do our best to accommodate!

All outside guests need permission to enter into this exclusive gated community – so please email us any guests you expect to visit, and we can notify security with the official email for them to gain entry. Under no circumstances can extra guests stay overnight at the villas. This is a serious breach and will certainly lead to eviction without compensation. Extra guests charges may apply. Breaching the number of stated persons on your contract will result in prompt eviction of your unit without any refunds.